Not resolved
Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

Original shower stall order date June 23, 2017 with an expected delivery of 3-4 weeks. 9 weeks later, the order arrived on August 25 and was damaged.

A replacement was ordered same day, but did not arrive until October 13, 2017. After the original order was placed, it was 9 weeks for delivery (after being told 3-4 weeks) with numerous irrelevant excuses. When unpacked, it was damaged. The damaged piece was reordered that day and took 6 1/2 weeks to be delivered.

In that time period the Customer Service Dept. told me Sterling had more orders this Summer than they were equipped to deliver in their normal time period, so they contracted out to a trucking company.

That made it clear to me that it was the trucking company making the excuses and also not doing the job they were hired for. I also feel Sterling should have been more proactive in following up with the trucking company.

Product or Service Mentioned: Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I didn't like: Delivery service and customer service.

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